For the , CoffeeMeetsBagel (CMB)-a greatest relationships software-properties took place in one of the so much more extensive outages hur fungerar postorderbrudar regarding the entire year. Users didn’t log in to the brand new application, and you can services remained unavailable for more than a week. Offered CMB’s earlier in the day reputation for tech issues additionally the the quantity off the outage, the newest incident turned a critical customer service fiasco to your organization.
On this page, we are going to play with CMB’s FAQ and other supply to help you unpack brand new outage info. After that, we’ll check three trick takeaways you can learn about experience to help improve your system monitoring and team procedure.
Range of one’s outage
According to CoffeeMeetsBagel status page, the outage began towards the , and endured only more a week until . Inside outage, users couldn’t check in or make use of the application. Even as we lack a precise amount from users affected, CMB struck 10 million users from inside the 2019, so the effect of the downtime try definitely not narrow. Continue reading